Introducing MExA: Our Commitment to Being Your Real Estate Ally
At Pei Asset Management, we work with a clear vision: to be the strategic real estate ally for our tenants, recognized for offering assets with the highest specifications and an exceptional service standard. To fulfill this commitment, last year we formally implemented our Tenant Experience Model, which we call MExA.
This model is based on four main work fronts:
- The Tenant Journey
We analyze every step of the path you take with us, from signing the contract to the day-to-day of your operation. By thoroughly understanding this “journey” and the processes involved, we can apply continuous improvement, always seeking greater efficiency and best practices so that your experience is fluid and agile.
- The Service Scheme
Our priority is for you to have total clarity regarding the contact points you can turn to for every need. This pillar focuses on ensuring that your requests, regardless of their nature, are managed with maximum efficiency and in the shortest possible time.
- “WoW” Actions and Moments
We believe in going beyond expectations. Through this front, we design actions and details that seek to surprise you and add value to your experience. These initiatives are born directly from what we learn from you, from the analysis of your feedback, and the continuous improvement of your Journey.
- Measuring Your Experience
Your voice is our most important guide. Through our measurement campaigns, we communicate directly to learn your perception of key aspects such as technical visits, billing, or emergency response. With indicators such as service levels, we evaluate our performance and obtain the necessary information to continue improving.
In short, MExA is our promise in action. It is the structure that allows us to listen to you better, serve you more efficiently, and, ultimately, consolidate our alliance so that, together, we achieve success.